Business Writing With Heart

Building Business Relationships

Make sure your writing supports your relationships.

Business Writing With HeartRelationships are essential to career success. Lynn Gaertner-Johnston’s award-winning book, Business Writing With Heart: How to Build Great Work Relationships One Message at a Time, will help you achieve your writing goals while developing and sustaining your all-important work relationships.

Order your autographed copy of Business Writing With Heart. Get a free laminated bookmark highlighting the book’s contents.

If you are a leader, team member, sales or service rep, or any professional who communicates in writing, Business Writing With Heart will help you support positive relationships in every message.

Whether you write to the assistant in the next office or the partner on the other side of the globe, you can communicate in ways that build trust, respect, and solid connections with others.

“I keep your book at my desk and refer to it often.  It has helped me not only with my personal writing, but also with the communication plan for my entire department. I didn’t even know I needed some of the chapters, but now I am thankful to have all the examples and explanations you provide.”

Rebecca Vachon, Campaign Communications Specialist, Stewardship and Development, Unitarian Universalist Association

BFASeal-Silver-Blk-ActualSize-rgbBusiness Writing With Heart won two Silver Benjamin Franklin Awards from the Independent Book Publishers Association. IBPA Executive Director Angela Bole talks with Lynn about the book’s significance and unique content in this interview:

“Lynn clearly communicates the value of fostering professional relationships through candor and generosity and shows how to convey those principles through honest, heartfelt communication. Her concise, engaging style will help any reader become a more sincere and thoughtful writer.”

Keith Ferrazzi, author of the #1 New York Times Bestseller Never Eat Alone and Who’s Got Your Back

Find out how to:

  • Make small changes in your emails to reinforce relationships rather than weaken them.
  • Share bad news, constructive feedback, apologies, and reminders in ways that reassure readers and create goodwill.
  • Say no to requests clearly and firmly without alienating or embarrassing others.
  • Respond to angry or tactless messages while preserving your reputation and the relationships that matter.
  • Get your professional network involved in the search for your next job or client, with classy announcements, requests, thank-yous, and updates.
  • Communicate confidently even when the words don’t come easily, using the model wording, letters, notes, and emails in this book.

See the complete cover of Business Writing With Heart.

“Anyone who is successful realizes that success is dependent on relationships. Lynn makes a compelling case for using a few, key writing practices to help build, maintain and—when needed—repair those relationships.

“I was drawn in by the many stories and easy-to-apply solutions Lynn provides for each of her key points. I recognized situations that I had encountered in my own career, and appreciated the advice given ‘with heart’ that helped me understand—without feeling stupid—how to do things more effectively.

Business Writing With Heart is an essential business tool and should be provided with every laptop and smartphone!”

Dan Gibbs, Learning Design Specialist, Redmond, Washington

Order your autographed copy of Business Writing With HeartYou will receive a laminated bookmark that highlights the book’s contents.

Printed 436-page book autographed by the author, with a Business Writing With Heart laminated bookmark
$24.95 each plus shippingbuy_now
A 20 percent discount applies to purchases of 10 or more books to the same address.view_cart

To order from your favorite bookseller, use the ISBN 978-0-9778679-0-5 for the paperback edition of Business Writing With Heart.

Purchase the paperback or Kindle version of Business Writing With Heart at Amazon here or at your country’s Amazon site.

Get the paperback or e-book for your Nook at Barnes & Noble.

College instructors can receive a free curriculum for a business communications course building on the ideas in the book.


To receive the first chapter, “Add Heart to Your Writing One Message at a Time,” just fill out the form below.

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