Sign 1: Lack of business writing skills
• Employees
and managers requesting writing classes
• Ongoing employee
struggles with written communication
• Inadequate business
writing skills in new supervisors
and managers
• Employees
not promoted because of poor business
writing skills
Sign 2: Badly written documents
• Unprofessional
email
• Ambiguous,
rambling reports
• Unsuccessful proposals
• Vague performance appraisals
• Documents with the wrong information for the
audience
• Messages
with obvious errors in grammar and punctuation
• Ineffective messages sent to clients and stakeholders
Sign 3: Wasted resources
• Time
wasted in miscommunication
• Money spent to rectify errors
• Too
much time spent on written projects
• Supervisors’ time used to redo employee correspondence
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